Tekion: Powering a Smarter, Cloud-Native Automotive Retail Future

 

The automotive retail landscape is shifting rapidly—and at the center of this transformation is Tekion, the creator of the Automotive Retail Cloud (ARC). This modern, cloud-native platform reimagines dealership operations by unifying sales, service, CRM, payments, analytics, and more into a single, AI-infused ecosystem.


One Platform: Replacing Legacy Complexity with Seamless Unity

Tekion’s ARC stands apart as the first and fastest cloud-native automotive retail platform, designed to connect every part of a dealership’s operation—from showroom to service drive. By integrating DMS (Dealer Management System), CRM, Digital Retail, Service Experience, Advanced Analytics, Tekion Pay, Virtual-to-Visit workflows, and Connected Dealership features, ARC streamlines real-time data flow and end-to-end operations.


Gone are the days of siloed systems and multiple logins—Tekion’s unified architecture allows operations to function as one, with real-time visibility and high scalability baked in.

Digital Retail: A Truly Seamless Consumer Journey

Tekion’s Digital Retail transforms the car-buying experience into a fluid journey—whether initiated in-store or online. It offers customers AI-driven engagement, transparent pricing calculators (inclusive of fees and taxes), live negotiation sessions, and a consolidated Sales & Checkout Concierge for managing configurations, contracts, payments, and delivery.


This isn’t just convenience—it’s a redefinition of speed and transparency in automotive sales.

DMS Reimagined: Intelligent, Cloud-Native, and Efficient

At its core, ARC delivers a cloud-native DMS that spans sales, F&I, service, parts, and business office operations. It’s built around real-time workflows, AI-driven recommendations, and integrations that help dealerships go paperless—and mobile. Staff can conduct deals, service approvals, and even e-sign documents from any device.


Tekion Pay extends this by providing integrated, PCI-compliant payments, BNPL (Affirm) options, terminal support, automated receipts, and reconciliation—all without leaving the platform.


Connected Dealership: Bridging Digital with Physical

Beyond software, Tekion redefines the physical dealership experience. With RFID-based vehicle recognition, customer arrivals are instantly identified, triggering notifications for service advisors and personalized greetings on digital displays.


These displays—controlled via a content management system—can showcase welcome messages, appointment details, service menus, and lounge content, all in real time. This level of integration transforms customer handling from routine to remarkably personalized.


AI-Powered Insights and Automation

At the heart of Tekion’s innovation is its AI engine—model and vendor agnostic, trained on dealership workflows, and capable of powering both insights and actions.

  • CRM Intelligence: Tekion’s AI-powered CRM unites customer data seamlessly, eliminating duplicates, enabling real-time data flow, and delivering actionable insights through features like drag-and-drop lead workflows, sentiment scoring, and smart follow-up prompts.


  • Tekion AI Agents: These mark a leap from suggestion to automation. The AI Agent for Service, Tekion’s first vertical agent, autonomously manages tasks—from repair identification to approvals and customer updates—boosting efficiency and upsell opportunities without manual overhead.


Partner Ecosystem: Open, Integrated, and Expanding

Tekion continues to enhance ARC through a growing network of partnerships:

  • In June 2025, APC 2.0 (Automotive Partner Cloud) launched with an Integration Hub, enabling dealers to seamlessly onboard and manage third-party integrations. The result? A 40× increase in app installations and nearly 50% month-over-month transaction growth.


  • Earlier, in May 2023, Tekion became a strategic DMS provider for Hyundai Auto Canada, enabling paperless, efficient dealership workflows with flexible contracts and open APIs.


Impact by the Numbers

  • Over $43 billion in transactions processed

  • More than 3 million vehicles sold

  • Around 24 million vehicles serviced

  • 225 million parts transactions

  • 95.6% sales forecast accuracy

  • $2 million deferred service sales

  • 81.6% service appointment show rate

These figures speak volumes—ARC isn’t just a tech solution; it's a performance multiplier.



In an industry layered with decades of legacy tools and disjointed systems, Tekion is bridging the divide with a unified, intelligent, and highly adaptable ecosystem. From AI-powered workflows and digital retail to connected infrastructure and partner integrations—ARC transforms how automotive retail works, delivers, and scales.

Whether you're a dealership executive looking to modernize operations or a tech-savvy OEM seeking seamless partnership, Tekion represents the future of automotive retail—innovative, efficient, and dealer-empowering.

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